How we handle and protect information.
Welcome to our software platform. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Statement explains how we collect, use, store, and protect your personal information when you use our software, website, and related services.
By using our platform, you agree to the collection and use of information in accordance with this Privacy Statement. If you do not agree with the terms outlined herein, please refrain from using our services.
We collect various types of information to provide, maintain, and improve our services:
Account Information: Name, email address, phone number, company name, and job title when you register or create an account.
Payment Information: Billing details and payment processing information (we do not store full payment card details; they are processed via secure third-party payment gateways).
Business Data: Information you enter into our modules, including employee records, customer data, financial transactions, inventory, property details, and recruitment data.
Communications: Information you provide when contacting our support team or participating in surveys.
Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, and interaction patterns.
Cookies and Tracking Technologies: We use cookies to enhance user experience, analyse usage, and personalise content. You can manage cookie preferences through your browser settings.
We may receive information from payment processors, authentication services, or other third-party integrations you choose to connect with our platform.
We use the collected information for the following purposes:
Service Delivery: To provide, maintain, and improve our software modules.
Account Management: To create and manage your account, process payments, and send service-related notifications.
Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
Personalisation: To customise your experience and recommend features relevant to your business.
Analytics and Improvement: To analyse usage patterns, identify bugs, and enhance product performance.
Security: To monitor for fraudulent or unauthorised activity and protect your data.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
Marketing (with consent): To send you promotional communications about new features, updates, and offers (you can opt out at any time).
We process your personal data based on one or more of the following legal grounds:
Contractual Necessity: To fulfil our obligations under your user agreement.
Legitimate Interests: For analytics, security, and product improvement, provided these do not override your data protection rights.
Legal Obligation: To comply with applicable laws and regulations.
Consent: Where you have given explicit consent (e.g., for marketing communications).
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
We engage trusted third-party service providers to help us operate our platform, including:
Cloud hosting and infrastructure providers.
Payment processing services.
Email and communication services.
Analytics and monitoring tools.
These providers are contractually bound to protect your data and may only use it for the specific services they perform.
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of our company, users, or others.
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change and provide options regarding your data.
We may share your information with third parties when you have given explicit consent.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required by law.
Account Information: As long as your account is active, plus a reasonable period thereafter for legal and audit purposes.
Business Data: As long as you use our services, or until you request deletion.
Communication History: Up to 2 years after the last interaction.
You may request deletion of your data at any time, subject to legal obligations.
We implement robust security measures to protect your data against unauthorised access, alteration, disclosure, or destruction:
Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.
Access Controls: Role-based access ensures that only authorised personnel can access sensitive data.
Regular Audits: We conduct regular security assessments and vulnerability scans.
Data Backups: We maintain secure, encrypted backups to ensure data recovery in case of emergencies.
While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and maintain the confidentiality of your login credentials.
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal obligations).
Restriction: Request restriction of processing in certain circumstances.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.
We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us:
Remember your login session and preferences.
Analyse how you use our platform to improve performance.
Personalise content and provide relevant features.
Types of cookies we use:
Essential: Required for basic functionality (e.g., login, session management).
Functional: Remember your preferences and settings.
Analytics: Collect anonymous usage data to improve our service.
Marketing: Track user activity to deliver relevant advertisements (only with your consent).
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect certain platform features.
As a global platform, your data may be stored and processed in data centres located in various countries, including Uganda, the European Union, and the United States. We ensure that appropriate safeguards are in place for such transfers, including:
Standard Contractual Clauses approved by the European Commission.
Adequacy Decisions where applicable.
Data Processing Agreements with our service providers that include strict data protection obligations.
We remain committed to protecting your data regardless of where it is stored.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
If you have any questions, concerns, or requests regarding this Privacy Statement or our data practices, please reach out to us:
Company Name: Favione Limited
Registration Number: 80020001400562
Physical Address: Kampala, Uganda
Email: [email protected]
Phone: +256 (0) 754 355 081
Website: www.favione.com
We may update this Privacy Statement from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of significant changes via:
Email notifications to your registered address.
In-app announcements at login.
Posting the updated policy on our website with the effective date.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For users in Uganda, this is the Personal Data Protection Office (PDPO) under the Ministry of ICT and National Guidance.
We are committed to resolving any concerns fairly and promptly. Please contact us first, and we will work to address your issue.
Thank you for trusting us with your data. We are committed to protecting your privacy and helping you manage your business with confidence.